FREQUENTLY
ASKED QUESTIONS.

Is it free to join JOURNIE Rewards?

YES! There’s no cost in joining JOURNIE Rewards.

How do I earn JOURNIE Points?

From the moment you register in our App or register your Card at Journie.ca, you can earn JOURNIE Points lots of ways.

It’s as simple as entering your JOURNIE ID Code (from your JOURNIE Rewards App which you can download on your iOS or Android device) at our pumps or scanning it in store at participating locations. A JOURNIE Rewards Card works, too: Simply swipe it at the pump or in store, again, at participating locations.

You’ll earn 1 Point per litre every time you refuel with us, and 2 Points for every $1 you spend on qualifying items in our participating Stores (which means on pretty much everything).

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Where can I earn Points?

You will be able to earn JOURNIE Points at participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

Can I earn points on merch and fuel wherever JOURNIE Rewards are offered?

You’ll be able to earn points on fuel purchases wherever JOURNIE Rewards are offered, but some stores can’t offer points when you buy in-store merch.

Which stores offer points on in-store merch and which ones don’t?

Click here to see a list of participating JOURNIE Rewards locations. Stores that offer points on in-store merchandise can be identified by a check mark.

Who can earn Points?

If you are a Canadian resident and over the age of 16, you can register via our App or with a Plastic Card at Journie.ca.

How soon will any Points I earn show up in my account?

Instantly, your JOURNIE Points are updated almost immediately.

Will my Points ever expire?

An account that doesn’t accumulate JOURNIE Points or obtain any rewards for longer than 12 months is deemed inactive. It’s then suspended, and if there’s no activity for 60 days after that, the account gets closed and any and all JOURNIE Points are lost.

Where can I see how many Points I have?

An update on your JOURNIE Points is always available on your JOURNIE App which you can download on your iOS or Android device or when you log in to Journie.ca. Your points are also available on your receipt.

Will I earn Points on everything I buy in store?

Points cannot be earned for the purchase of the following items/services: natural gas, alcohol, tobacco purchases, gift cards, prepaid long-distance cards, prepaid cellular cards, bill payments, items that are excluded by law, and other items specified by Parkland as exclusions from time to time.

My Points went back to zero—how come that keeps happening?

You earn toward a Fuel Discount every 300 JOURNIE Points. Once you reach it, it’s automatically applied the next time you refuel with us, and you automatically start earning toward 300 Points again—and your next Fuel Discount.

Can I exchange my points for cash?

Unfortunately, JOURNIE Points have no cash value and Points cannot be exchanged for cash.

How many Points do I need to reach my Fuel Discount and how do I use it?

Every time you earn 300 JOURNIE Points, you’re all set to receive a Fuel Discount.

The next time you fill up at one of our pilot Locations, just open a JOURNIE ID Code in our App and enter it at the pump or scan it in store – or swipe your Card at the pump or in-store – and your Fuel Discount will automatically be applied for that transaction. Keep in mind—your Discount is available for one transaction only.

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When do I receive Rewards?

On your way to your Fuel Discount, you’ll get to choose a Reward once you’ve passed 75 JOURNIE Points, and again once you go by 150 Points, every 300 Points you’ll reach your Fuel Discount, too.

How do I pick up my Rewards?

This calls for a 1-2-3:

1. Confirm your Reward choice online or in your App and pop by one of our participating stores.
2. Pick up your qualifying product(s) within 30 days. During this time of COVID-19, we are extending our JOURNIE Rewards offer to 90 days.
3. Scan your registered Card or App at checkout and enjoy!

You’ll see your Reward reflected while you make your purchase.

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Where can I get my Rewards and my Fuel Discount?

You can pick up Rewards and enjoy Fuel Discounts at all participating Chevron, Ultramar and Pioneer locations. For a complete station listing, click here.

Will my Rewards or my Fuel Discount ever expire?

Each offer expires within 30 days of the moment you confirm your Reward choice.

Fuel Discounts must be obtained within 30 days from the day they are reached.

During this time of COVID-19, we understand that you may be self-isolating and may not have the opportunity to visit us to fuel your vehicle or visit one of our convenience stores. You may have a JOURNIE Reward waiting for you and self-isolating won’t allow you to visit us and claim it. Therefore, we are extending our JOURNIE Rewards offers to 90 days during this time to ensure you don’t lose out.

Where can I see which Rewards or Reward Choices I have available?

Check the Rewards screen in your App which you can download on your iOS or Android device, or head to your home for Rewards at Journie.ca.

Is this a new credit card or loyalty program from CIBC and Parkland?

No, this is not a new credit card.
Journie Rewards is a loyalty program where members enjoy fuel discounts and free convenience store items at participating Chevron, Ultramar and Pioneer gas stations in Canada. CIBC is partnering with Journie Rewards to offer CIBC clients with additional fuel discounts.

How do I save on every fill-up with a linked CIBC card?

To save 3¢ per litre automatically every time you fill up:

Go to cibc.com/journie and link your JOURNIE Rewards account with your eligible CIBC debit or credit card.

Make sure your registered JOURNIE account (card or App) and linked CIBC card (or mobile wallet) are part of the transaction to receive your 3¢ per litre discount up to 100 Litres at the pump or in store.

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Why do I need to link my JOURNIE Rewards account to my CIBC debit and credit cards?

The JOURNIE Rewards and CIBC credit or debit cards need to be linked in order for you to receive 3¢ off per litre discount and be able to top that with a JOURNIE 7¢ off per litre offer when you reach 300 points threshold.

Make sure your registered JOURNIE account (card or App) and CIBC card (or mobile wallet) are part of the transaction to receive your per litre discount at the pump or in store.

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Which of my CIBC cards can be linked to my JOURNIE Rewards account?

As a personal client, you can link JOURNIE Rewards with any of your CIBC debit cards or credit cards.

Unfortunately, Business and U.S. Dollar credit cards are not eligible at this time.

Where do I link my CIBC debit and credit cards to my JOURNIE Rewards account?

Visit cibc.com/journie, click on “Link my cards with JOURNIE Rewards” and sign-on using your CIBC online or mobile banking credentials. Enter your 16-digit JOURNIE Rewards card number, select the box to agree to the program terms and conditions and click continue. A message will be displayed to confirm that the link was successful.

I forgot to pay with my linked CIBC card, can I still get my discount?

Unfortunately, You can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

I paid with my linked CIBC card, but forgot to enter my JOURNIE Rewards info, can I still get my discount?

Unfortunately, You can only save 3 cents per litre at the time of your fuel purchase, by presenting your Journie Rewards card or App and by paying with your linked – and eligible – CIBC card (or mobile wallet). We cannot retroactively apply your 3¢/L discount.

How does the 150 Bonus Point offer work for linking your CIBC cards?

From Nov 13th 2019 – June 30th 2020, 150 JOURNIE Rewards Points will be added to your registered JOURNIE account when you link your eligible CIBC debit or credit cards. Points will be added within 2 business days of linking your cards. Visit cibc.com/journie to link your cards now, and to read the full program terms and conditions.

So, I chose a Reward by mistake, can I re-choose?

Unfortunately, no you cannot re-choose your reward.

I don’t think I got my Fuel Discount when I was supposed to—what now?

We’ll happily try to sort this out with you through our Contact Us feature or at 1-833-JOURNIE (568-7643).

Where can I get a JOURNIE Rewards Card?

You can actually get a card wherever you’re reading this: Just download our App from the Apple App store or Google Play store and let it be your Card by entering a JOURNIE ID Code at the pump or scanning it in store—that way we’ll know it’s you every time you visit.

If you’re into having a plastic card, you can drop into any participating station and pick up a JOURNIE Rewards Card. Then, all you have to do is register your Card at journie.ca to officially join the program, so you can start earning Points, reaching Rewards and saving on fuel.

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Who can get a JOURNIE Rewards Card?

If you’re a Canadian resident over the age of 16, you can get a JOURNIE Rewards Card.

How do I replace my Card?

Just pick up an unregistered card from any participating station and update your Card # once you’ve logged in to your profile at Journie.ca. Your existing JOURNIE Points and Rewards will be carried over.

How many Cards can earn Points on one account?

Only one Card can be used per JOURNIE Rewards account holder, per validated email address.

How do I use my JOURNIE Rewards Card?

App? Plastic? They’re both easy.

Just swipe your physical card at the pump or in store before payment.

App-wise, you can open a JOURNIE ID code in the App and enter at the pump, or simply scan it in store.

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What if I forget my Card—can I still earn points for that visit?

Yes, no problem: Within 30 days of that visit, give us a shout at 1-833-JOURNIE (568-7643) and we’ll make sure your JOURNIE Points end up in the right place.

Can I have more than one Card registered under my name?

Only one Card can be used per JOURNIE Rewards account holder, sorry.

How do I join JOURNIE Rewards?

Download our JOURNIE Rewards App from the Apple App store or Google Play store and use it to register now.

If you have a few more seconds, join by picking up a JOURNIE Rewards Card at any participating station and registering your Card online at Journie.ca.

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How do I reset my password?

You’ll see our Password Trouble links in your App or at Journie.ca—just follow the steps from there or edit your profile to update your password at any time.

What if I move—how do I update my account information?

Please update your address in your App, or in your profile at Journie.ca, as soon as you get a chance.

Where can I see my account info?

Track down your profile in your App or head to your profile at Journie.ca.

Why did I have to provide personal information and how’s it protected?

It’s all about ensuring we’re sending you offers that are customized just for you. For more info., our Privacy Policy is available.

I asked for you to send me emails; how come I haven’t received any?

This could be a case of your Spam folder trying to keep you from our messages, so we’d check there first.

Then, you can make sure you’ve said “Yes” to emails in your App profile or at Journie.ca.

If neither of those help, please call us at 1-833-JOURNIE (568-7643).

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Say I didn’t want you to send me emails anymore—what can I do?

You can find where you initially said “Yes” to emails in your App or at Journie.ca and update your subscription preference there.

Please note if you unsubscribe you’ll have to check the App or website yourself to see any new reward choices that may become available to you.

If you’re still interested in notifications, just not emails, you can register for those in our JOURNIE Rewards App.

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I’m a Fleet Cardholder; how is JOURNIE Rewards different for me?

We definitely appreciate your enthusiasm, presently you can earn JOURNIE Points only at participating Pioneer locations and it is in the works for Chevron and Ultramar.

If I’m a long-haul driver using Cardlocks, am I eligible to join JOURNIE Rewards?

As of right now, no. JOURNIE Rewards is only available on retail purchases for the time being.

Can I continue to earn Bonus Bucks at Pioneer stations?

Once JOURNIE Rewards has officially launched, you will no longer be able to earn Bonus Bucks.

What about the Bonus Bucks I’ve already earned?

There’s still plenty of time to use your Bonus Bucks. Just visit any Pioneer location until August 31st, 2020 to redeem.

How does the 75 Bonus Point offer work?

From January 13th – June 30th 2020, 75 Bonus Points will be awarded to those members who complete registration and/or validate their JOURNIE account during the promotion period. This promotion may be terminated at any time.

When will JOURNIE Rewards be available for home heating and business customers?

JOURNIE Rewards for home heating and business customers will be launching September 2020. Existing customers can expect to receive a communication about the launch of the program when information becomes available. Visit commercial.journie.ca for additional details.

How do I sign up for JOURNIE Rewards today?

You can only sign up for the retail portion of our program at this time in select markets. Please click here to see a full list of participating retail stations.

Where can I see how many Points I have?

For the retail portion of our program, an update on your JOURNIE Points is always available on your JOURNIE App which you can download on your iOS or Android device or when you log in to Journie.ca. Your points are also available on your retail gas station receipt. Home heating and business points will be available when the commercial program launches in September 2020.

How do I link my JOURNIE Rewards card to my home heating account?

The JOURNIE Rewards card can only be used currently for the retail program. You will be able to link your home heating account when the commercial program launches in September 2020.

Who can I speak to about JOURNIE Rewards for home heating and business customers?

Please visit commercial.journie.ca for additional details or contact 1-877-787-0878 to speak with a customer experience representative.